Reviews
Reviews are a crucial part of the bqqk ecosystem. They build trust, help institutions make informed decisions, and give you valuable feedback to improve your presentations.
How Reviews Work
After a completed visit, the institution is invited to leave a review of your presentation. These reviews appear on your public profile and help other institutions evaluate you.
Review Timing
- Institutions receive a review prompt 24-48 hours after the scheduled visit
- A reminder is sent if no review is submitted after 7 days
- Reviews can only be submitted for completed platform bookings
- Each booking can only generate one review
Review Components
Rating Categories
Institutions rate you across five dimensions (1-5 stars each):
| Category | What It Measures |
|---|---|
| Presentation Quality | Content, delivery, and engagement |
| Student Engagement | How well you connected with students |
| Age-Appropriateness | Content suitability for the audience |
| Professionalism | Preparation, punctuality, conduct |
| Communication | Pre-visit and day-of communication |
Overall Rating
Your overall rating is calculated from individual review ratings and displayed prominently on your profile.
Written Reviews
In addition to star ratings, institutions provide written feedback:
- Minimum 50 characters, maximum 2,000 characters
- Specific observations about the visit
- Highlights and areas for improvement
- Visible on your public profile
Verification
All reviews on bqqk are verified:
- "Verified Booking" badge — Confirms the review is from a real platform booking
- Date displayed — Shows when the visit occurred
- Institution type shown — School type visible for context
- No fake reviews — Only completed bookings can generate reviews
Reviewer institution names are not displayed publicly to protect privacy. Only the institution type (elementary school, middle school, library, etc.) is shown.
Responding to Reviews
You can respond to any review left on your profile:
How to Respond
- Navigate to the review from your dashboard
- Click "Respond"
- Write your response (up to 500 characters)
- Preview and submit
Response Best Practices
Do:
- Thank reviewers for their feedback
- Address specific points constructively
- Acknowledge areas for improvement
- Stay professional and positive
Don't:
- Get defensive or argumentative
- Make excuses
- Reveal private information
- Violate platform guidelines
Responses cannot be edited after 24 hours, so take your time to craft a thoughtful reply.
Using Reviews to Improve
Reviews are valuable feedback for growing your school visit business:
Tracking Patterns
- Look for recurring themes in feedback
- Identify your strengths to emphasize
- Note areas where you can improve
- Compare ratings across categories
Making Improvements
- Adjust presentations based on engagement feedback
- Improve logistics based on professionalism comments
- Enhance communication based on that category
- Update your profile to set better expectations
Reviewing Institutions
As an author, you can also review institutions after your visits. These reviews:
- Are visible only to other authors
- Help fellow authors understand what to expect
- Cover organization, venue, audience engagement, book sales support, and hospitality
- Can be anonymous if you prefer
Institution Review Categories
| Category | What It Covers |
|---|---|
| Organization & Communication | Pre-visit coordination, scheduling |
| Venue & Setup | Presentation space, equipment |
| Audience Engagement | Student behavior, preparation |
| Book Sales Support | Book ordering, signing logistics |
| Hospitality | Welcome, parking, refreshments |
Privacy Options
When reviewing institutions, you can choose:
- Attributed (default) — Your name appears on the review
- Anonymous — Review is verified but your name hidden
This encourages honest feedback without fear of affecting future bookings.
Review Moderation
bqqk maintains quality standards for all reviews:
What Gets Moderated
- Profanity or inappropriate language
- Personal attacks
- Irrelevant content
- False or misleading claims
Reporting Reviews
If you believe a review is unfair or violates guidelines:
- Click "Report" on the review
- Select the reason
- Add additional context if helpful
- Submit for admin review
Reported reviews are evaluated by platform administrators, who may approve, edit, or remove them. Removed reviews don't count toward your ratings.
Building a Strong Review Profile
- Deliver great visits — The best way to get good reviews
- Communicate clearly — Set expectations before the visit
- Be professional — Punctuality, preparation, and conduct matter
- Follow up — A thank-you note can encourage reviews
- Learn from feedback — Use reviews to continuously improve