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Billing FAQ

Common questions about payments, subscriptions, and invoices.

Author Subscription​

How much is the author subscription?​

The annual subscription is $50/year. This includes full profile visibility, unlimited booking requests, and all platform features.

Is there a monthly option?​

Currently, bqqk offers annual subscriptions only. This keeps costs lower and provides better value for authors.

What's included in the free trial?​

New authors receive a 14-day free trial with:

  • Full profile visibility
  • Ability to receive booking inquiries
  • Access to all features

Your credit card is required at signup but won't be charged until the trial ends.

How do I cancel before the trial ends?​

  1. Go to Account Settings > Subscription
  2. Click "Cancel Subscription"
  3. Confirm cancellation

If you cancel before day 14, you won't be charged.

What happens when my subscription renews?​

  • You'll receive reminder emails at 30, 7, and 1 day before renewal
  • Your payment method is charged automatically
  • Confirmation email sent after successful renewal
  • Profile remains visible without interruption

How do I update my payment method?​

  1. Go to Account Settings > Subscription
  2. Click "Update Payment Method"
  3. Enter new card details
  4. Save changes

The new card will be used for your next billing cycle.

Failed Payments​

What happens if my payment fails?​

  1. Automatic retry on days 1, 3, 5, and 7
  2. Email notification with link to update payment
  3. 7-day grace period (profile stays visible)
  4. After grace period, profile is hidden

How do I fix a failed payment?​

Click the link in your payment failure email, or:

  1. Go to Account Settings > Subscription
  2. Update your payment method
  3. Payment will be retried automatically

My profile was hidden. How do I restore it?​

  1. Log in to your account
  2. Go to Account Settings > Subscription
  3. Update your payment method
  4. Successful payment restores your profile immediately

Booking Payments (Institutions)​

When is payment collected?​

Payment is collected when you confirm a booking (after the author accepts your request).

What payment methods can I use?​

  • Credit cards (Visa, MasterCard, American Express)
  • ACH/bank transfer

Is my payment information secure?​

Yes. Payments are processed through secure, industry-standard payment processors. bqqk never stores your complete card details.

Can I pay by check or purchase order?​

Standard platform payments are electronic. For purchase order arrangements, contact support to discuss options.

What happens to my payment before the visit?​

Funds are held securely until the visit is completed. This protects both parties.

Refunds & Cancellations​

What's the refund policy for cancelled bookings?​

Typical policy:

TimingRefund Amount
30+ days before visitFull refund
15-30 days before50% refund
Less than 15 daysNo refund

Check your specific booking agreement for exact terms.

How do I get a refund?​

For booking cancellations:

  1. Cancel the booking through your dashboard
  2. Refund amount calculated automatically
  3. Funds returned to original payment method
  4. Processing time: 5-10 business days

Can I get a refund on my author subscription?​

Subscription refunds are handled case-by-case. Contact support to discuss your situation.

Author Payments​

How do I receive payment as an author?​

  1. Add your payment details (bank account or debit card) in Account Settings
  2. Complete a booked visit
  3. Mark the visit as "Completed"
  4. Institution confirms (or 48 hours pass)
  5. Payment releases to your account
  6. Funds arrive in 2-5 business days

Are there platform fees?​

Platform fee details are provided during onboarding. Check your account settings for current terms.

How do I see my payment history?​

Go to Account Settings > Payments to view:

  • All incoming payments
  • Payment status
  • Transaction details
  • Downloadable records

Invoices & Receipts​

How do I get an invoice?​

For subscriptions:

  • Automatic receipt sent after each payment
  • PDF invoices available in Account Settings

For bookings:

  • Receipt sent after payment
  • Invoice available in booking details

Can I get invoices for tax purposes?​

Yes. All invoices include:

  • Date and amount
  • Service description
  • Your institution/profile information
  • Transaction reference

Download from your account for recordkeeping.

My finance department needs specific invoice format. What do I do?​

Contact support with your requirements. We can often accommodate institutional invoice needs.

Promotional Codes​

How do I use a promo code?​

Enter your code during subscription checkout. The discount appears before you confirm payment.

I forgot to use my promo code. Can I apply it now?​

Contact support with your code and account information. We may be able to apply it to your next billing cycle.

Can I combine promo codes?​

No, only one promotional code can be used per subscription.

Getting Help​

Who do I contact for billing issues?​

Use the support contact in your dashboard or email billing support directly. Include:

  • Your account email
  • Description of the issue
  • Any relevant transaction details